Cancellation Policy
What happens before dispatch and after a parcel leaves the store.
Before acceptance or dispatch
You may withdraw an unaccepted order request, or ask to cancel an accepted order before dispatch, by contacting rootx1212@gmail.com or +91 84488 75888 with the order reference and registered contact details. Support checks the fulfilment status and confirms cancellation in writing. No cancellation fee is charged for a cancellation confirmed before dispatch. Any payment already received is handled under the refund policy.
After dispatch
A parcel already handed to the carrier may not be stoppable. Contact support first so the team can check interception or return options. Do not assume that refusing delivery automatically completes cancellation or a refund. The returns policy explains the eligibility of correctly supplied and defective items. Any proposed carrier charge for an optional return must be disclosed and agreed; seller-error and statutory remedies are not subject to an arbitrary cancellation deduction.
Store-side cancellation
The team may cancel a request that cannot be fulfilled because stock is unavailable, the address is unserviceable, a material error cannot be resolved with your agreement, or the order cannot be verified. The reason will be explained and any amount collected for the cancelled supply returned. No substitute or increased charge is applied without your agreement.
Acknowledgement and refund
Sending a message records your request; support must confirm whether dispatch has already occurred and what happens next. Keep the confirmation and order reference. Accepted refunds follow the stated refund timeline. Nothing in this policy limits rights or remedies available under applicable consumer law. The reporting window and packaging conditions below do not extinguish a valid claim for defective, unsafe, misdescribed or incorrectly supplied goods.