Policies & Customer Information
Find our policies, order process and customer-support information in one place.
Current order process
Sign in to submit an order request. Online payment is not currently connected. Stock, invoice seller, serviceability, delivery charges and the final total must be confirmed before the request is accepted.
Privacy PolicyHow information is used when you browse, sign in or request an order.Terms & ConditionsThe terms for using the site and submitting an order request.Shipping & Delivery PolicyDispatch estimates, serviceability, charges and delivery support.Return, Replacement & Refund PolicyA clear route for wrong, damaged, defective or missing items.Cancellation PolicyWhat happens before dispatch and after a parcel leaves the store.Customer Support & Seller InformationOrder help, privacy requests, escalation and business details.
Dispatch and return locations are confirmed for the individual order. The label business address must not be used as a return destination without instructions. Product content is based on supplied artwork; final comparison against the latest client-approved labels remains outstanding.