Shipping & Delivery Policy
Dispatch estimates, serviceability, charges and delivery support.
Service areas and charges
Delivery is offered to serviceable addresses within India after the team confirms the PIN code and carrier availability. International delivery is not currently offered. Delivery charges depend on destination and shipment; they are quoted with the final order total before acceptance. No flat rate, free-shipping threshold or cash-on-delivery option is promised.
Dispatch and delivery estimates
Our planning target is dispatch within 2–3 working days after the order and required fulfilment details are confirmed. The estimated transit time is 3–7 working days after dispatch, depending on the destination and carrier. These are estimates, not guaranteed arrival dates. Working days for these estimates are Monday to Saturday, excluding public holidays. Remote destinations or stock issues may need a different estimate, which must be disclosed before acceptance.
Tracking and updates
The team provides the carrier name and tracking reference when available after dispatch. Account delivery statuses are manually maintained until a courier integration is connected. Contact support if no update arrives within the stated dispatch estimate.
Delays, missing parcels and failed delivery
If the promised estimate is missed, contact rootx1212@gmail.com or +91 84488 75888 with your order reference. The team will check the carrier or stock status and explain the revised estimate and available cancellation or refund options. If delivery fails because the address or contact details were incorrect, any proposed redelivery charge must be explained and agreed before another attempt. Do not pay an unexpected delivery demand without checking with support.
Receiving your order
Check the parcel, product name, quantity and seal on arrival. If packaging is damaged, take photos where reasonably possible and contact support promptly. A courier delivery scan does not prevent you from raising a valid missing, wrong or damaged-item complaint.
Dispatch and return locations
Dispatch location may depend on the fulfilment arrangement and will be confirmed with the order. For a return, first obtain the correct return address or pickup instructions from support. Do not send parcels to the business or manufacturer address printed on a label without written instructions.
Your rights
Nothing in this policy limits rights or remedies available under applicable consumer law. The reporting window and packaging conditions below do not extinguish a valid claim for defective, unsafe, misdescribed or incorrectly supplied goods.