Return, Replacement & Refund Policy
A clear route for wrong, damaged, defective or missing items.
What we help resolve
Contact us if an item arrives damaged, leaking, with a broken seal, incorrect, missing, expired, defective or materially different from the order or advertised description. Ask for a replacement or refund; support will review the issue, explain any proportionate checks and confirm the remedy. An unboxing video is helpful if available, but is not mandatory.
Reporting window and evidence
Please report delivery issues within 7 calendar days of receipt so we can investigate promptly. Send your order reference, a description, and available photos of the item, outer packaging, label and batch/expiry details. Keep the remaining product and packaging where possible. If a defect becomes apparent later, contact us when discovered; the 7-day reporting target does not remove applicable statutory rights.
Sealed and opened packs
We do not offer change-of-mind returns or exchanges for correctly supplied supplements, including sealed packs, because storage and product integrity cannot be verified after delivery. Opened or used packs are also not eligible solely because of preference or a change of mind. These conditions do not prevent a valid claim concerning a defect, safety issue, incorrect supply or misleading description. Stop use if you suspect a defect; do not consume a product to test it for a claim.
Return authorisation and costs
Contact rootx1212@gmail.com or +91 84488 75888 before sending anything back. Support will provide a return reference and the confirmed pickup or return address, along with packing instructions. For an accepted seller-error or defective-item claim, the store arranges collection or confirms reimbursement of reasonable agreed return shipping. Do not pay for self-shipping unless the method and cost have been agreed in writing.
Replacement process
Where an appropriate replacement is available, the team confirms availability and dispatch arrangements with you. If it is unavailable, or a refund is the appropriate remedy, the team will explain and process the refund. A replacement is not a reason to require you to accept a different product without agreement.
Refund timeline
After the refund is accepted and any necessary return or verification is completed, our target is to initiate it within 7 working days. The original payment route will be used where available; bank or payment-provider processing may take an additional 5–7 working days. For a full order cancelled or returned because of a confirmed store error, applicable original delivery charges are included. For a partial claim, support explains the affected items and charges. A refund is never forced into store credit without your agreement. If no payment was collected, there is no payment to refund.
Follow-up and rights
If the refund has not arrived after the communicated processing estimate, ask support for its transaction reference and escalation. Nothing in this policy limits rights or remedies available under applicable consumer law. The reporting window and packaging conditions below do not extinguish a valid claim for defective, unsafe, misdescribed or incorrectly supplied goods.